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How to reach Support and Service Management
Need help from Support or Service Management? Here are your best options: IN-TICKET SATISFACTION SURVEY Rate your satisfaction while the ticket is still open: Every agent reply includes an option for you to tell how you feel about the ticket while it ...
North America Support will be closed on Memorial Day
Support Availability Monday, May 26, 2025, BatchMaster Support will be closed for the Memorial Day holiday. If you have a 24x7 plan, you will receive support as usual, but please call Support at (949) 835-3705 after submitting your ticket. If we are ...
How do I reset my Support Portal access if I can't log in?
All Designated Support Contacts (DSCs) have been set up with credentials to access the Support Portal at https://support.batchmaster.com. If you are a DSC and your credentials are not working, you may reset your password using Forgot Password? Reset. ...
How do I submit and see support tickets?
Designated Support Contacts (DSC) may view ticket lists and submit new tickets from the My Area section of this site. You can find My Area in the top menu. All DSCs have received credentials to log into the current Support Portal at ...