How to reach Support and Service Management

How to reach Support and Service Management

Need help from Support or Service Management? Here are your best options:

EXISTING TICKET

Email customercare@batchmaster.com to alert Support and Service Management, and we will look into your request.  Please include the following:
  1. Support Ticket or Service Request ID(s)
  2. A description of your concern
  3. What type of help you need from management
  4. Optional: the name of the manager you have been working with, if any
  5. You may cc: others, such as your account manager, but we encourage you to always email directly customercare@batchmaster.com to reach the right people the fastest. 

URGENT CRITICAL TICKET

Please do all three for critical tickets:
  1. Create your ticket
  2. Call the support line at (949) 835-3705, select 1 for Application or 2 for Cloud
  3. Email customercare@batchmaster.com

IN-TICKET SATISFACTION SURVEY

Rate your satisfaction while the ticket is still open:  Every agent reply includes an option for you to tell how you feel about the ticket while it is still open:

Tickets marked as Not Satisfactory alert management so we can check on things right away. Though you can still email customercare@batchmaster.com, please do use the in-ticket Survey as soon as you feel you need manager help. Also, no matter what the rating, comments are appreciated.


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