How do I reset my Support Portal access if I can't log in?

How do I reset my Support Portal access if I can't log in?

All Designated Support Contacts (DSCs) have been set up with credentials to access the Support Portal at https://support.batchmaster.com.
​
If you are a DSC and your credentials are not working, you may reset your password using Forgot Password? Reset. This link also is available from the Sign In screen. After completing the form, you'll be sent an email from support@batchmaster.com with reset instructions.

If you do not receive the reset email or have other issues resetting your password, please contact BatchMaster Support and a team member will assist:

Phone: (949) 835-3705, select option 1, and leave a message.



    • Related Articles

    • How do I submit and see support tickets?

      Designated Support Contacts (DSC) may view ticket lists and submit new tickets from the My Area section of this site. You can find My Area in the top menu. All DSCs have received credentials to log into the current Support Portal at ...

    • North America Support will be closed on Christmas Day and New Year's Day

      Support Availability Wednesday, December 25, 2024, and Wednesday, January 1, 2025, BatchMaster Support will be closed for the Christmas Day and New Year's Day holidays. If you have a 24x7 plan, you will receive support as usual, but please call ...

    • How to reach Support and Service Management

      Need help from Support or Service Management? Here are your best options: EXISTING TICKET Email customercare@batchmaster.com to alert Support and Service Management, and we will look into your request. Please include the following: Support Ticket or ...