How do I submit and see support tickets?
Designated
Support Contacts (DSC) may view ticket lists and submit new tickets from the My Area section of this site. You can
find My Area in the top menu.
If
you have any questions or concerns, please email bsicase@batchmaster.com or
call BatchMaster Support at (949) 835-3705, select option 1, and leave a
message.
Related Articles
NEW! Deployment Date field on Tickets
Have a ticket in Waiting for Patch Deployment status? Now you can see the Deployment Date you agreed to with Support. Where is it located? When you select a ticket to view, you can see the Deployment Date in the right-hand column of fields under the ...
How to reach Support and Service Management
Need help from Support or Service Management? Here are your best options: IN-TICKET SATISFACTION SURVEY Rate your satisfaction while the ticket is still open: Every agent reply includes an option for you to tell how you feel about the ticket while it ...
North America Support will be closed on Labor Day
FOLLOW ME! Use the Follow button to the right of this article to receive notifications when this article is updated. Support Availability Friday, July 4, 2025, BatchMaster Support will be closed for the Labor Day holiday. If you have a 24x7 plan, you ...
How do I add or remove cc:s from my support ticket?
Overview Need to cc: others when you create a new support ticket? Or add / remove them after the ticket is created? Here's how: Add cc:s When submitting a ticket Type an email address in the Secondary Contacts (CCs) field and press enter. Do the same ...
How do I reset my Support Portal access if I can't log in?
All Designated Support Contacts (DSCs) have been set up with credentials to access the Support Portal at https://support.batchmaster.com. If you are a DSC and your credentials are not working, you may reset your password using Forgot Password? Reset. ...