How do I submit and see support tickets?
Designated
Support Contacts (DSC) may view ticket lists and submit new tickets from the My Area section of this site. You can
find My Area in the top menu.
If
you have any questions or concerns, please email bsicase@batchmaster.com or
call BatchMaster Support at (949) 835-3705, select option 1, and leave a
message.
Related Articles
How to reach Support and Service Management
Need help from Support or Service Management? Here are your best options: EXISTING TICKET Email customercare@batchmaster.com to alert Support and Service Management, and we will look into your request. Please include the following: Support Ticket or ...
North America Support will be closed for Thanksgiving Holiday
Support Availability Thursday, November 28, and Friday, November 29, BatchMaster Support will be closed for the Thanksgiving holiday. If you have a 24x7 plan, you will receive support as usual, but please call Support at (949) 835-3705 after ...
How do I reset my Support Portal access if I can't log in?
All Designated Support Contacts (DSCs) have been set up with credentials to access the Support Portal at https://support.batchmaster.com. If you are a DSC and your credentials are not working, you may reset your password using Forgot Password? Reset. ...