North America Support will be closed on Christmas Day and New Year's Day

North America Support will be closed on Christmas Day and New Year's Day

Support Availability

Wednesday, December 25, 2024, and Wednesday, January 1, 2025, BatchMaster Support will be closed for the Christmas Day and New Year's Day holidays.

 

If you have a 24x7 plan, you will receive support as usual, but please call Support at (949) 835-3705 after submitting your ticket.


If we are hosting your solution and you experience a critical outage, please enter a ticket through the Support Portal, mark it as Urgent priority, and call us at (949) 835-3705 option 2. If you are a DSC and unable to access the Support Portal, please call us and email both cloudsupport@batchmaster.com and customercare@batchmaster.com.


If you have a Standard or Premier (24x5) plan, your Designated Support Contacts (DSCs) may still create and update support tickets through the Support Portal at any time. BatchMaster Support will review and respond once Support opens as shown in the 2024 holiday schedule below.


Unless you have a 24x7 plan, please prepare to work with Support before or after these holidays.


2024 North America Holidays

Here are 2024 holidays observed by North America BatchMaster Support:


NORTH AMERICAN HOLIDAY

OFFICES CLOSED
UNLESS 24X7 PLAN

OFFICES REOPEN

Standard plan: 8 AM customer local time

Premier 24x5 plan: 12:01 AM customer local time

New Year's Day (observed)

Mon Jan 1

Tues Jan 2

Presidents' Day

Mon Feb 19

Tues Feb 20

Memorial Day

Mon May 27

Tues May 28

Independence Day

Thurs Jul 4

Fri Jul 5

Labor Day

Mon Sep 2

Tues Sep 3

Thanksgiving Day

Thurs Nov 28

Mon Dec 2

Day after Thanksgiving

Fri Nov 29

Christmas Day

Wed Dec 25

Thurs Dec 26

New Year’s Day

Wed Jan 1

Thurs Jan 2



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