North America Support will be closed December 25 and January 1 for the Christmas and New Year Holidays

North America Support will be closed December 25 and January 1 for the Christmas and New Year Holidays


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Support Availability

Thursday, December 25, and Thursday, January 1,  BatchMaster Support will be closed for the Christmas and New Year Holidays.

 

If you have a 24x7 plan, you will receive support as usual, but please call Support at (949) 835-3705 after submitting your ticket.


If we are hosting your solution and you experience a critical outage, please enter a ticket through the Support Portal, mark it as Urgent priority, and call us at (949) 835-3705 option 2. If you are a DSC and unable to access the Support Portal, please call us and email both cloudsupport@batchmaster.com and customercare@batchmaster.com.


If you have a Standard or Premier (24x5) plan, your Designated Support Contacts (DSCs) may still create and update support tickets through the Support Portal at any time. BatchMaster Support will review and respond once Support opens as shown in the 2024 holiday schedule below.


Unless you have a 24x7 plan, please prepare to work with Support before or after these holidays.


2025 North America Holidays

Here are 2025 holidays observed by North America BatchMaster Support:


NORTH AMERICAN HOLIDAY

OFFICES CLOSED
UNLESS 24X7 PLAN

OFFICES REOPEN

Standard plan: 8 AM customer local time

Premier 24x5 plan: 12:01 AM customer local time

New Year's Day (observed)

Wed Jan 1

Thurs Jan 2

Presidents' Day

Mon Feb 17

Tues Feb 18

Memorial Day

Mon May 26

Tues May 27

Independence Day

Fri Jul 4

Mon Jul 7

Labor Day

Mon Sep 1

Tues Sep 2

Thanksgiving Day

Thurs Nov 27

Mon Dec 1

Day after Thanksgiving

Fri Nov 28

Christmas Day

Thurs Dec 25

Fri Dec 26

New Year’s Day 2026

Thurs Jan 1

Fri Jan 2

2026 North America Holidays

Here are 2026 holidays observed by North America BatchMaster Support:


NORTH AMERICAN HOLIDAY

OFFICES CLOSED
UNLESS 24X7 PLAN

OFFICES REOPEN

Standard plan: 8 AM customer local time

Premier 24x5 plan: 12:01 AM customer local time

New Year's Day (observed)

Thurs Jan 1

Fri Jan 2

Presidents' Day

Mon Feb 16

Tues Feb 17

Memorial Day

Mon May 25

Tues May 26

Independence Day

Fri Jul 3 (observed)

Mon Jul 6

Labor Day

Mon Sep 7

Tues Sep 8

Thanksgiving Day

Thurs Nov 26

Mon Nov 30

Day after Thanksgiving

Fri Nov 27

Christmas Day

Fri Dec 25

Fri Dec 26

New Year’s Day 2027

Fri Jan 1

Mon Jan 4

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