Monday, February 17, 2025, BatchMaster Support will be closed for the Presidents Day holiday.
If you have a 24x7 plan, you will receive support as usual, but please call Support at (949) 835-3705 after submitting your ticket.
If we are hosting your solution and you experience a critical outage, please enter a ticket through the Support Portal, mark it as Urgent priority, and call us at (949) 835-3705 option 2. If you are a DSC and unable to access the Support Portal, please call us and email both cloudsupport@batchmaster.com and customercare@batchmaster.com.
If you have a Standard or Premier (24x5) plan, your Designated Support Contacts (DSCs) may still create and update support tickets through the Support Portal at any time. BatchMaster Support will review and respond once Support opens as shown in the 2024 holiday schedule below.
Unless you have a 24x7 plan, please prepare to work with Support before or after these holidays.
Here are 2025 holidays observed by North America BatchMaster Support:
|
NORTH AMERICAN HOLIDAY |
OFFICES CLOSED |
OFFICES REOPEN Standard plan: 8 AM customer local time Premier 24x5 plan: 12:01 AM customer local time |
|
New Year's Day (observed) |
Wed Jan 1 |
Thurs Jan 2 |
|
Presidents' Day |
Mon Feb 17 |
Tues Feb 18 |
|
Memorial Day |
Mon May 26 |
Tues May 27 |
|
Independence Day |
Fri Jul 4 |
Mon Jul 7 |
|
Labor Day |
Mon Sep 1 |
Tues Sep 2 |
|
Thanksgiving Day |
Thurs Nov 27 |
Mon Dec 1 |
|
Day after Thanksgiving |
Fri Nov 28 |
|
|
Christmas Day |
Thurs Dec 25 |
Fri Dec 26 |
|
New Year’s Day |
Thurs Jan 1 |
Fri Jan 2 |