North America Support will be closed Monday, May 25, for the Memorial Day holiday
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Support Availability
Monday, May 25, BatchMaster Support will be closed for the Memorial Day holiday.
If you have a 24x7 plan, you will receive support as usual, but please call Support at (949) 835-3705 after submitting your ticket.
If we are hosting your solution and you experience a critical outage, please enter a ticket through the Support Portal, mark it as Urgent priority, and call us at (949) 835-3705 option 2. If you are a DSC and unable to access the Support Portal, please call us and email both cloudsupport@batchmaster.com and customercare@batchmaster.com.
If you have a Standard or Premier (24x5) plan, your Designated Support Contacts (DSCs) may still create and update support tickets through the Support Portal at any time. BatchMaster Support will review and respond once Support opens as shown in the holiday schedule below.
Unless you have a 24x7 plan, please prepare to work with Support before or after these holidays.
2026 North America Holidays
Here are 2026 holidays observed by North America BatchMaster Support:
NORTH AMERICAN HOLIDAY | OFFICES CLOSED
UNLESS 24X7 PLAN | OFFICES REOPEN Standard plan: 8 AM customer local time Premier 24x5 plan: 12:01 AM customer local time |
New Year's Day (observed) | Thurs Jan 1 | Fri Jan 2 |
Presidents' Day | Mon Feb 16 | Tues Feb 17 |
Memorial Day | Mon May 25 | Tues May 26 |
Independence Day | Fri Jul 3 (observed) | Mon Jul 6 |
Labor Day | Mon Sep 7 | Tues Sep 8 |
Thanksgiving Day | Thurs Nov 26 | Mon Nov 30 |
Day after Thanksgiving | Fri Nov 27 |
Christmas Day | Fri Dec 25 | Fri Dec 26 |
New Year’s Day 2027 | Fri Jan 1 | Mon Jan 4 |
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