Thursday, November 28, and Friday, November 29, BatchMaster Support will be closed for the Thanksgiving holiday.
If you have a 24x7 plan, you will receive support as usual, but please call Support at (949) 835-3705 after submitting your ticket.
If we are hosting your solution and you experience a critical outage, please enter a ticket through the Support Portal, mark it as Urgent priority, and call us at (949) 835-3705 option 2. If you are a DSC and unable to access the Support Portal, please call us and email both cloudsupport@batchmaster.com and customercare@batchmaster.com.
If you have a Standard or Premier (24x5) plan, your Designated Support Contacts (DSCs) may still create and update support tickets through the Support Portal at any time. BatchMaster Support will review and respond once Support opens as shown in the 2024 holiday schedule below.
Unless you have a 24x7 plan, please prepare to work with Support before or after these holidays.
Here are 2024 holidays observed by North America BatchMaster Support:
|
NORTH
AMERICAN HOLIDAY |
OFFICES
CLOSED |
OFFICES REOPEN Standard plan: 8 AM customer local time Premier 24x5 plan: 12:01 AM customer local time |
|
New Year's Day (observed) |
Mon Jan 1 |
Tues Jan 2 |
|
Presidents' Day |
Mon Feb 19 |
Tues Feb 20 |
|
Memorial Day |
Mon May 27 |
Tues May 28 |
|
Independence Day |
Thurs Jul 4 |
Fri Jul 5 |
|
Labor Day |
Mon Sep 2 |
Tues Sep 3 |
|
Thanksgiving Day |
Thurs Nov 28 |
Mon Dec 2 |
|
Day after Thanksgiving |
Fri Nov 29 |
|
|
Christmas Day |
Wed Dec 25 |
Thurs Dec 26 |