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How do I reset my Support Portal access if I can't log in?
All Designated Support Contacts (DSCs) have been set up with credentials to access the Support Portal at https://support.batchmaster.com. If you are a DSC and your credentials are not working, you may reset your password using Forgot Password? Reset. ...
North America Support will be closed Monday, May 25, for the Memorial Day holiday
FOLLOW ME! Use the Follow button to the right of this article to receive notifications when this article is updated. Support Availability Monday, May 25, BatchMaster Support will be closed for the Memorial Day holiday. If you have a 24x7 plan, you ...
How do I submit and see support tickets?
Designated Support Contacts (DSC) may view ticket lists and submit new tickets from the My Area section of this site. You can find My Area in the top menu. All DSCs have received credentials to log into the current Support Portal at ...
How do I reset my Support Portal access if I can't log in?
All Designated Support Contacts (DSCs) have been sent an invitation to new Support Portal at https://helpdesk.optiproerp.com If you are a DSC and your credentials are not working, you may reset your password using Forgot Password? Reset. This link ...
How to reach Support and Service Management
Need help from Support or Service Management? Here are your best options: IN-TICKET SATISFACTION SURVEY Rate your satisfaction while the ticket is still open: Every agent reply includes an option for you to tell how you feel about the ticket while it ...