NEW! Deployment Date field on Tickets

NEW! Deployment Date field on Tickets

Have a ticket in Waiting for Patch Deployment status?   Now you can see the Deployment Date you agreed to with Support.

Where is it located?

When you select a ticket to view, you can see the Deployment Date in the right-hand column of fields under the Update/Fix heading.

Why is it blank?

Deployment Date will be blank if:
  1. Your ticket is not in Waiting for Patch Deployment status, or
  2. It is, but you and the Ticket Owner still need to set a date together

Can I add or change the date?

No, the Deployment Date field is read-only on the Support Portal. If you'd like to change it, please request a change by replying on the ticket. The Ticket Owner will work with you to set a new date.

What if deployment is over more than one day?

The Deployment Date field is the START of the deployment activity. If it starts on Sunday and ends on Monday, it will be Sunday.

Why doesn't it show the deployment time, too?

Currently we are able to provide only the day, not time, of the scheduled or actual deployment. The time will continue to be provided by the assigned Ticket Owner through the ticket's email correspondence with you.

Have more questions about Deployment Dates?

If you have questions or concerns about the Deployment Date on your ticket, please let the Ticket Owner know in a ticket reply. For any other questions, please email bsicase@batchmaster.com for help.

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