How do I add or remove cc:s from my support ticket?

How do I add or remove cc:s from my support ticket?

Overview

Need to cc: others when you create a new support ticket? Or add / remove them after the ticket is created? 

Here's how:

Add cc:s When submitting a ticket

  1. Type an email address in the Secondary Contacts (CCs) field and press enter. Do the same to add more.
  2. If it's someone we've worked with on tickets, such as other DSCs, you can try typing their name. If we have it, it will populate for you.

Add/Remove cc:s after the ticket is created

  1. Open the ticket and select the Edit option next to Ticket Properties.

            
  1. Locate the Secondary Contacts (CCs) field and add or remove entries.
            
  1. Save the ticket.
If you have questions, please ask for help by submitting a ticket or emailing bsicase@batchmaster.com.

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