Applies to 

BatchMaster Support Portal (https://support.batchmaster.com) tickets of all types


Question

How do I add or remove a cc: email address on my Support Portal ticket?


If you are a Designated Support Contact (DSC), you can add and remove cc:'d email addresses for any ticket you have access to through the portal.


Answer

Follow these steps to add or remove a cc:d email address from a ticket:

  1. Go to the list of open tickets in the Support Portal (https://support.batchmaster.com/support/tickets).
  2. Select the ticket you want to edit.
  3. Select the people icon as shown below to add or remove people from the conversation (do not remove Batchmaster folks, though).

 

 Future communication should include people you add and not those you remove.


Can't find a ticket in your ticket list? You may be set up to see only those where you are the Requester. If you are the Primary DSC, you should automatically have access to all of your company's tickets. If you don't, please open a ticket asking the Support team to change your access to see all tickets. Do the same to ask Support to grant the same access to your other DSC(s). Note that only the Primary DSC can request access and other DSC changes.



Category

Support Portal