Need help from Support or Service Management? Here are your best options:
TABLE OF CONTENTS
Email firstname.lastname@example.org outside of the ticket to alert Support and Service Management, including the Director of Support & Service for North America, and they will look into your request. Email the following using the To: field:
- Support Ticket or Service Request ID(s),
- a description of your concern, and
- what type of help you need
- Optional: the name of the manager you have been working with, if any
For the best experience:
- use this only for escalating your concerns, not to report new issues or ask general questions
- email us in the To: field
- do not cc: email@example.com in tickets or emails- it will not alert management and will be removed from the ticket distribution
You may cc: others, such as your account manager, but we encourage you to always email directly firstname.lastname@example.org to reach the right people the fastest.
Create your ticket, call the support line at (949) 835-3705, AND email email@example.com separate from the ticket.
CLOSED TICKET SURVEY
After tickets are closed, we send a survey request email. Please complete them, particularly if you have any feedback we can use to improve our service. We review each response - and the faster we hear about a challenge, the faster we can act on it.