"Undeliverable" problem when emailing customercare@batchmaster.com has been resolved

Need help from Support or Service Management? Here are your best options:

EXISTING TICKET: Email customercare@batchmaster.com to alert Support and Service Management, including the Director of Support & Service for North America, and they will look into your request.  Email the following to using the To: field:

  • Support Ticket or Service Request ID(s),
  • a description of your concern, and
  • what type of help you need
  • Optional: the name of the manager you have been working with, if any

For the best experience:

  • use this only for escalating your concerns, not to report new issues or ask general questions
  • email us in the To: field
  • do not cc: customercare@batchmaster.com - it will not alert management

You may cc: others, such as your account manager, but we encourage you to always email directly customercare@batchmaster.com to reach the right people the fastest. 

URGENT TICKETS: create your ticket, call the support line at 949-583-1646 x300*, AND email customercare@batchmaster.com. *24x7 customers should call their dedicated extension

CLOSED TICKET SURVEY: After tickets are closed, we send a survey request email. Please complete them, particularly if you have any feedback we can use to improve our service. We review each response - and the faster we hear about a challenge, the faster we can act on it.