Need help from Support or Service Management? Here are your best options:

EXISTING TICKET: Email to alert Support and Service Management, including the Director of Support & Service for North America, and they will look into your request.  Email the following using the To: field:

  • Support Ticket or Service Request ID(s),
  • a description of your concern, and
  • what type of help you need
  • Optional: the name of the manager you have been working with, if any

For the best experience:

  • use this only for escalating your concerns, not to report new issues or ask general questions
  • email us in the To: field
  • do not cc: in tickets or emails- it will not alert management

You may cc: others, such as your account manager, but we encourage you to always email directly to reach the right people the fastest. 

URGENT TICKETS: create your ticket, call the support line at (949) 835-3705*, AND email 

*24x7 customers should call their dedicated extension

CLOSED TICKET SURVEY: After tickets are closed, we send a survey request email. Please complete them, particularly if you have any feedback we can use to improve our service. We review each response - and the faster we hear about a challenge, the faster we can act on it.