Support Availability

Thursday, November 25, and Friday November 26, BatchMaster Support will be closed to observe the Thanksgiving holiday.*

 

If you have a 24x7 plan, you will receive support as usual, but please call Support at (949) 835-3705 after your ticket has been created.

If we are hosting your solution and you experience a critical outage, please enter a ticket through the Support Portal, mark it as Urgent priority, and call us at (949) 835-3705. If you are a DSC and unable to access the Support Portal, please call us and email both cloudsupport@batchmaster.com and bsicase@batchmaster.com.


If you have a Standard or Premier (24x5) plan, your Designated Support Contacts (DSCs) may still create and update support tickets through the Support Portal at any time. BatchMaster Support will review and respond once Support opens as shown in the 2021 holiday schedule below.


2021 North America Holidays

Here are 2021 holidays observed by North America BatchMaster Support:


NORTH AMERICAN HOLIDAY
OFFICES CLOSED
UNLESS 24X7 PLAN
OFFICES REOPEN

Standard plan: 8 AM customer local time

Premier 24x5 plan: 12:01 AM customer local time

New Year's Day

Fri Jan 1

Mon Jan 4

Presidents' Day

Mon Feb 15

Tues Feb 16

Memorial Day

Mon May 31

Tues Jun 1

Independence Day (observed)

Mon Jul 5

Tues Jul 6

Labor Day

Mon Sep 6

Tues Sep 7

Thanksgiving Day

Thurs Nov 25

Mon Nov 29

Day after Thanksgiving

Fri Nov 26

Christmas Day (observed)

Fri Dec 24

Mon Dec 27
New Year's Day 2022 (observed)Fri Dec 31Mon Jan 3 2022


Unless you have a 24x7 plan, please prepare to work with Support before or after these holidays.