Support Availability
Thursday, November 23, and Friday, November 24, BatchMaster Support will be closed to observe the Thanksgiving holiday
If you have a 24x7 plan, you will receive support as usual, but please call Support at (949) 835-3705 after submitting your ticket.
If we are hosting your solution and you experience a critical outage, please enter a ticket through the Support Portal, mark it as Urgent priority, and call us at (949) 835-3705 option 2. If you are a DSC and unable to access the Support Portal, please call us and email both cloudsupport@batchmaster.com and customercare@batchmaster.com.
If you have a Standard or Premier (24x5) plan, your Designated Support Contacts (DSCs) may still create and update support tickets through the Support Portal at any time. BatchMaster Support will review and respond once Support opens as shown in the 2023 holiday schedule below.
Unless you have a 24x7 plan, please prepare to work with Support before or after these holidays.
2023 North America Holidays
Here are 2023 holidays observed by North America BatchMaster Support:
| NORTH AMERICAN HOLIDAY | OFFICES CLOSED UNLESS 24X7 PLAN | OFFICES REOPEN Standard plan: 8 AM customer local time Premier 24x5 plan: 12:01 AM customer local time |
| New Year's Day (observed) | Mon Jan 2 | Tues Jan 3 |
Presidents' Day | Mon Feb 20 | Tues Feb 21 |
Memorial Day | Mon May 29 | Tues May 30 |
Independence Day | Tues Jul 4 | Wed Jul 5 |
Labor Day | Mon Sep 4 | Tues Sep 5 |
Thanksgiving Day | Thurs Nov 23 | Mon Nov 27 |
Day after Thanksgiving | Fri Nov 24 | |
Christmas Day | Mon Dec 25 | Tues Dec 26 |
2024 North America Holidays
Here are 2024 holidays observed by North America BatchMaster Support:
| NORTH AMERICAN HOLIDAY | OFFICES CLOSED UNLESS 24X7 PLAN | OFFICES REOPEN Standard plan: 8 AM customer local time Premier 24x5 plan: 12:01 AM customer local time |
| New Year's Day (observed) | Mon Jan 1 | Tues Jan 2 |
Presidents' Day | Mon Feb 19 | Tues Feb 20 |
Memorial Day | Mon May 27 | Tues May 28 |
Independence Day | Thurs Jul 4 | Fri Jul 5 |
Labor Day | Mon Sep2 | Tues Sep 3 |
Thanksgiving Day | Thurs Nov 28 | Mon Dec 2 |
Day after Thanksgiving | Fri Nov 29 | |
Christmas Day | Wed Dec 25 | Thurs Dec 26 |