Support Availability
Friday, December 24, and Friday, December 31, BatchMaster Support will be closed to observe the Christmas and New Year holidays, respectively.
If you have a 24x7 plan, you will receive support as usual, but please call Support at (949) 835-3705 after your ticket has been created.
If we are hosting your solution and you experience a critical outage, please enter a ticket through the Support Portal, mark it as Urgent priority, and call us at (949) 835-3705. If you are a DSC and unable to access the Support Portal, please call us and email both cloudsupport@batchmaster.com and bsicase@batchmaster.com.
If you have a Standard or Premier (24x5) plan, your Designated Support Contacts (DSCs) may still create and update support tickets through the Support Portal at any time. BatchMaster Support will review and respond once Support opens as shown in the 2021 holiday schedule below.
2021 North America Holidays
Here are 2021 holidays observed by North America BatchMaster Support:
| NORTH AMERICAN HOLIDAY | OFFICES CLOSED UNLESS 24X7 PLAN | OFFICES REOPEN Standard plan: 8 AM customer local time Premier 24x5 plan: 12:01 AM customer local time |
New Year's Day | Fri Jan 1 | Mon Jan 4 |
Presidents' Day | Mon Feb 15 | Tues Feb 16 |
Memorial Day | Mon May 31 | Tues Jun 1 |
Independence Day (observed) | Mon Jul 5 | Tues Jul 6 |
Labor Day | Mon Sep 6 | Tues Sep 7 |
Thanksgiving Day | Thurs Nov 25 | Mon Nov 29 |
Day after Thanksgiving | Fri Nov 26 | |
Christmas Day (observed) | Fri Dec 24 | Mon Dec 27 |
| New Year's Day 2022 (observed) | Fri Dec 31 | Mon Jan 3 2022 |
Unless you have a 24x7 plan, please prepare to work with Support before or after these holidays.