Support Availability
Monday, September 5, BatchMaster Support will be closed to observe the Labor Day holiday.
If you have a 24x7 plan, you will receive support as usual, but please call Support at (949) 835-3705 after submitting your ticket.
If we are hosting your solution and you experience a critical outage, please enter a ticket through the Support Portal, mark it as Urgent priority, and call us at (949) 835-3705 option 2. If you are a DSC and unable to access the Support Portal, please call us and email both cloudsupport@batchmaster.com and customercare@batchmaster.com.
If you have a Standard or Premier (24x5) plan, your Designated Support Contacts (DSCs) may still create and update support tickets through the Support Portal at any time. BatchMaster Support will review and respond once Support opens as shown in the 2022 holiday schedule below.
2022 North America Holidays
Here are 2022 holidays observed by North America BatchMaster Support:
| NORTH AMERICAN HOLIDAY | OFFICES CLOSED UNLESS 24X7 PLAN | OFFICES REOPEN Standard plan: 8 AM customer local time Premier 24x5 plan: 12:01 AM customer local time |
Presidents' Day | Mon Feb 21 | Tues Feb 22 |
Memorial Day | Mon May 30 | Tues May 31 |
Independence Day (observed) | Mon Jul 4 | Tues Jul 5 |
Labor Day | Mon Sep 5 | Tues Sep 6 |
Thanksgiving Day | Thurs Nov 24 | Mon Nov 28 |
Day after Thanksgiving | Fri Nov 25 | |
Christmas Day (observed) | Mon Dec 26 | Tues Dec 27 |
Unless you have a 24x7 plan, please prepare to work with Support before or after these holidays.