Support Availability

Monday, July 5, 2021, BatchMaster Support will be closed to observe the Independence Day holiday.*

 

Customers with 24x7 plans will continue to receive support from 24x7 support teams as usual during the holiday, and should call using their private, dedicated extension.


Designated Support Contacts (DSCs) may still create and update support tickets through the Support Portal at any time. BatchMaster Support will review and respond once Support opens as shown in the 2021 holiday schedule below:

  • Standard plan customers: 8 AM customer local time
  • 24x5 plan customers: 12:01 AM customer local time  

 

If we are hosting your solution and you experience a critical outage, please enter a ticket through the Support Portal, mark it as Urgent priority, and call us at 949-583-1646 x300*. If you are a DSC and unable to access the Support Portal, please call us and email both cloudsupport@batchmaster.com and bsicase@batchmaster.com.


2021 Holidays

Here are 2021 holidays observed by North America BatchMaster Support:


NORTH AMERICAN HOLIDAY
OFFICES CLOSED
UNLESS 24X7 PLAN
OFFICES REOPEN

New Year's Day

Fri Jan 1

Mon Jan 4

Presidents' Day

Mon Feb 15

Tues Feb 16

Memorial Day

Mon May 31

Tues Jun 1

Independence Day (observed)

Mon Jul 5

Tues Jul 6

Labor Day

Mon Sep 6

Tues Sep 7

Thanksgiving Day

Thurs Nov 25

Mon Nov 29

Day after Thanksgiving

Fri Nov 26

Christmas Day (observed)

Fri Dec 24

Mon Dec 27


Please prepare to work with Support before or after these holidays.