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How do I reset my Support Portal access if I can't log in?
All Designated Support Contacts (DSCs) have been set up with credentials to access the Support Portal at https://support.batchmaster.com. If you are a DSC and your credentials are not working, you may reset your password using Forgot Password? Reset. ...
How do I submit and see support tickets?
Designated Support Contacts (DSC) may view ticket lists and submit new tickets from the My Area section of this site. You can find My Area in the top menu. All DSCs have received credentials to log into the current Support Portal at ...
North America Support will be closed for Thanksgiving Holiday
Support Availability Thursday, November 28, and Friday, November 29, BatchMaster Support will be closed for the Thanksgiving holiday. If you have a 24x7 plan, you will receive support as usual, but please call Support at (949) 835-3705 after ...
How to reach Support and Service Management
Need help from Support or Service Management? Here are your best options: EXISTING TICKET Email customercare@batchmaster.com to alert Support and Service Management, and we will look into your request. Please include the following: Support Ticket or ...